Two Percent accepts returns within 14 days of the delivery of the order in line with our terms and conditions. (ONLY IF your returning destination is our HK office. Address: Units 01/05/06/07 29/FL, King Palace Plaza, 52A Sha Tsui Road, Tsuen Wan) The procedure for returning merchandise is as follows:
a.The customer must first send a request for acceptance of the return.
To start a return request login to My Account and go to My Merchandise Returns.
b. The request is then confirmed by our customer services by e-mail who also issue a returns code.
c. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code as directed.
d. Our logistics confirm return delivery of the package.
e. Confirmation is sent to the customer that the goods received match the returns request.
f. A credit note or a refund is issued in the customer's name.
If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer.